There are times when you may need to voluntarily turn off your flow of leads, such as during vacation or parental leave.
You can make this change yourself within the CRM.
How to pause your leads
Log into your CRM. Under your name click the "leads/on/off" button.
Image description: screenshot of CRM showing where to toggle Leads ON/Leads OFF
Note that switching to Leads OFF only disables the flow of new leads. Existing leads already in your pipeline and those who have worked with you in the past may still reach out to you during this time.
To stop new incoming requests from leads in your pipeline (any contact not actioned in the CRM), reach out to Realtor Support.
Inactivity
When a realtor hasn't logged into their CRM account in 7 days, their lead flow is automatically paused. If this happens, you can log back into your account and start your lead flow again by using the toggle switch described above.